ITIL Service Lifecycle Service Design

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Course Date Venue Duration Price Book Online
ITIL® Service Lifecycle - Service Design 27/11/2017 Nottingham 3 days

£3149

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ITIL® Service Lifecycle - Service Design 27/11/2017 Edinburgh 3 days

£3149

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ITIL® Service Lifecycle - Service Design 04/12/2017 Glasgow 3 days

£3149

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ITIL® Service Lifecycle - Service Design 04/12/2017 Dublin 3 days

€3149

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ITIL® Service Lifecycle - Service Design 04/12/2017 Newcastle 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 London 3 days

£849

was £1549
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ITIL® Service Lifecycle - Service Design 11/12/2017 Tredegar, Venue One (Tredegar) 3 days

£2145

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ITIL® Service Lifecycle - Service Design 11/12/2017 Watford 3 days

£2145

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ITIL® Service Lifecycle - Service Design 11/12/2017 Dereham, Norfolk Rural Community Council (Dereham) 3 days

£2145

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ITIL® Service Lifecycle - Service Design 11/12/2017 Brighton 3 days

£3149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Preston 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Peterborough 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Luton 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Ipswich 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Colchester 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Chelmsford 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Bedford 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Swindon 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Watford 3 days

£4149

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ITIL® Service Lifecycle - Service Design 11/12/2017 Bolton 3 days

£4149

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  • Can you confirm your course is accredited?

    Yes, we are pleased to say that our course and all of its materials have been fully accredited by BCS (British Computer Society).

  • Do I have to buy my own course materials?

    After payment has been made you will be provided with your own courseware folder, refreshments, official examination and official certificate. Please note that delegates are advised to purchase and read the following publication in advance of the course ITIL Service Design ISBN 9780113313051

  • How much are the exams?

    We are happy to say that your ITIL examination is included in the overall course cost. All subsequent exam re-takes are subject to an additional fee

  • Do I need to study before attending the course?

    Yes, as a pre-requisite, we advise that you should purchase and read the following publication in advance of the course ITIL Service Design ISBN 9780113313051

  • When do I get confirmation of the course that I booked?

    As soon as payment has been made and received may it be over the phone or via our online booking system, an email will be despatched detailing the course location, pre-course work, course agenda and payment receipt. Please keep this email for your own records

  • I've had homework on other training courses but is there homework for this course?

    There will be work that requires completion each evening and will be set by the instructor at the end of each day.

  • What are the course hours?

    The daily hours are on average 09:00 to 17:00. We would like for you to arrive at approximately 08:45. The instructor will discuss the remaining days upon your arrival on the first day.

  • To BOOK please choose the COURSE DATES tab on the left to book your ITIL® course

ITIL® Service Lifecycle - Service Design 3 day course covers the following topics:

Introduction

This intermediate 3 day ITIL® Service Lifecycle - Service Design (SD) training course develops the material used in the ITIL® Foundation’ course. This programme will enable delegates to gain further skills in how to deliver business objectives with the aid of service strategy plans.

This course will include the skills to enable individuals to assess and analyse risk assessments to enhance the service design by creating contingency plans.

Prerequisites

In order to attend this course, delegates must:

  • Have completed the course ‘ITIL® Foundation’ in IT Service Management
  • Be familiar with IT terminology
  • Understand the Service Strategy Management context
  • Completed Key Element Guide Service Transition pre-course work
  • Completed Key Element Guide Service Operation pre-course work

Pre-Course Reading Material

  • Have read 'An Introductory Overview of ITIL® V3'
  • Read from Service Transition books
  • Read from Service Strategy books

Who should attend this course?

  • Programme Director
  • Executives
  • Capacity Managers
  • Availability Managers
  • Service Level Managers
  • Business Continuity Managers
  • Service Portfolio Manager
  • Anyone who want to gain ITIL qualifications

Learning Outcomes

After completing this course, delegate will be able to:

  • Have an in-depth knowledge on ITIL-Process Security Management
  • Have knowledge on Information Security Management System (ISMS)
  • Gain the skills to use service designs to create contingency plans
  • Have the skills on how assess and analyse risks to do with the service

Course Structure

This 3 days course will be divided into a two-part structure:

  • In the first 2 days will cover the essential materials needed to understand ITIL®,
  • The remaining 1 day will cover the essential materials needed to take the ITIL® Service Lifecycle - Service Design exam.
  • Delegates will be given a 1 hour home study each evening.

Course Outline

This course will include the following topics:

  • Introduction to ITIL® Service Lifecycle - Service Design (SD)
  • Features of ITIL® Service Lifecycle
  • Features of Service Design
  • Key Concepts
  • Terminology of ITIL®
  • Definitions
  • IT Service Management (ITSM)
  • ITSM lifecycle stage
  • IT Service Management
  • International Service Management Standard
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology
  • Service Design Related Activities
  • Design Coordination
  • Service Catalogue Management
  • Service-Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management System
  • Supplier Management
  • RACI (Responsible, Accountable, Consulted and Informed)
  • RACI Matrix
  • Ordering Processes
  • Requesting Processes
  • Incident Management
  • Problem Management
  • Workload management
  • Demand management
  • Resource management
  • Performance management
  • Modelling
  • Contingency Plan
  • Options for Recovery
  • Risk Assessment / Risk Analysis
  • Business Impact Analysis (BIA)
  • ITIL-Process Security Management
  • Information Security Management System (ISMS)
  • Business Needs
  • Service Level Agreements (SLA)
  • Service Level Requirements (SLR)
  • Overview

ITIL® Examinations

ITIL® Service Lifecycle - Service Design exam consists of:

  • Knowledge of ITIL® Service Lifecycle
  • Multiple scenario-based examination
  • ITIL methodology
  • 8 questions
  • 1½ hour
  • Pass mark - 70%
  • ITIL® Course Manual
  • ITIL® Certificates
  • ITIL® Experienced instructors
  • Refreshments
  • Pre-course ITIL® material provided before attendance
  • ITIL® Capability Service Offerings & Agreements exam
  • Official BCS certificate

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