CompTIA Training - CompTIA A+ Certification

• What time shall I arrive at the venue?

  Please arrive at the venue for 08:45am

• Does the course include an examination?

  The course does not include an examination as the examination voucher can be purchased directly from Pearson Vue, however, we will provide a free CompTIA A+ exam voucher when you book A+ & Network+ courses together. Offer valid until 31st March 2014

• What type of role could this course lead to?

  An entry level position as a IT Technician, IT Administrator, PC Hardware Technician or IT Service Engineer

• What exams do I need to take?

  CompTIA A+ 220-801 CompTIA A+ 220-802

• What is the exam format

  The exam format for 220-801 & 220-802 Maximum of 90 questions Multiple choice and performance-based 90 minutes duration per test Passing score for CompTIA A+ 220-801: 675 (on a scale of 900) Passing score for CompTIA A+ 220-802: 700 (on a scale of 900)

• What are the pre-requisites?

  Delegates should have some knowledge of basic PC hardware, Operating system fundamentals and the Windows desktop environment. Some understanding of basic networks would also be helpful

CompTIA Training

The CompTIA A+ certification course is there as a starting point to further your career in IT. The course has been developed to enhance your skills and knowledge on the maintenance of PCs, mobile devices, operating systems and printers. The A+ certification by CompTIA is considered an industry standard when it comes to measuring a technician’s knowledge regarding hardware and software.

What will I learn?

Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices.

Install and configure peripheral devices and system components.

Install and configure print devices.

Install and configure wired and wireless LAN links and internet access devices.

Perform basic PC maintenance while working safely and responsibly.

Communicate effectively with customers.

Install and configure Microsoft Windows XP, Microsoft Windows Vista, and Microsoft Windows 7.

Manage and optimize Windows using command line tools and administrative consoles.

Configure and manage users, groups, and shared resources in a typical SOHO network.

Use anti-virus tools to prevent and recover from malware infections.

Configure access control measures, such as authentication, security policy, encryption, and firewalls.

Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios.

Configure mobile devices, such as smartphones and table.

Pre-Requisites

Delegates should have some knowledge of basic PC hardware, Operating system fundamentals and the Windows desktop environment. Some understanding of basic networks would also be helpful

Who is the course for?

The CompTIA A+ course is for those who are currently looking to pursue a career as an IT Technician, IT Administrator, PC Hardware Technician, IT Service Engineer or those who wish to achieve a CompTIA A+ Certification for PC Support professionals. In additional it is suitable for those wishing to enhance their skills in IT administration and PC support

Course Content

Module 1: PC Components

The Visible PC

Introduction to the PC

Key Functions of a PC

The System Case

I/O Ports and Cables

PS2 Ports

Parallel Ports

Serial Ports

USB Ports

SCSI

IEEE 1394 (Firewire)

Modem and Network Ports

Audio Ports

Joystick/MIDI Ports

Adding and Removing Peripherals

Motherboards

Motherboard Layout

System Clock

Bus Architecture

Motherboard Components

Expansion Bus and Adapter Cards

Motherboard Form Factors

Power Supply Unit (PSU)

Processors

Central Processing Unit (CPU)

Processor Terminology

Multitasking

Multiprocessing and Multithreading

Intel Processors

AMD Processors

Processor Sockets and Chipsets

Memory

Memory Types

Memory Packaging

Memory Characteristics

Storage Devices

Storage Devices

Hard Drives

Installing a Storage Device

Preparing a Hard Disk

Floppy Drives

Optical Disk Storage

Flash Memory

Tape Drives

Peripheral Devices

PC Display Screens

Graphics Adapter

Installing a Graphics Adapter and Display

TV Tuners

Sound Cards

I/O and Communications Adapters

Module 2: Portable Computers

Portable Computers Portable and Desktop Computers

Notebooks

Tablet PC

Personal Digital Assistants (PDAs)

Module 3: Operating Systems

Features of Operating Systems

Microsoft Operating Systems

Overview of Windows 2000

Overview of Windows XP

Workgroups and Domains

UNIX and Linux

Apple Mac OS X

Novell NetWare

Installing and Upgrading Windows

Overview of OS Installations

Preparing the Hard Disk

Domain or Workgroup Selection

Installation Methods

Setup Failure and Recovery

Upgrading the OS

Options for Deploying Windows

The Windows Boot Process

Windows Boot Files

Initial Startup Process

The BOOT.INI File

Managing Windows Features of the Desktop

Windows Administrative Tools

Changing System Settings

Configuring Hardware

Optimising Windows Performance Options

Screen Savers and Power Management

Managing Software

Managing Services

Windows Storage Management

Disk Management

Navigating Windows

Working with Folders

Working with Files

Searching For Files

The Recycle Bin

My Network Places

Module 4: PC Support

Hardware Maintenance and Troubleshooting

Troubleshooting Techniques

Troubleshooting Power Problems

Troubleshooting POST

Troubleshooting Internal Devices

Troubleshooting Peripherals

Notebook Troubleshooting

Preventative Maintenance

Troubleshooting the Operating System

Error Categories

Advanced Startup Options

Diagnosing Problems

Troubleshooting Applications

Remote Features

Security

Security Fundamentals

Windows Security Overview

Internet Security

Malware

Data Security

Safety and Environmental Issues

Health and Safety

Static Electricity and ESD

Materials Handling

Storage of Components for Future Use

Disposal of Consumables and Computer Equipment

Professionalism and Communication

Customer Service Skills

Basic Troubleshooting Approach

Giving Feedback

Communication with a Customer

Professionalism

Handling Customer Complaints

Module 5: Printers and Scanners

Printers and Scanners

The Print Process

Installing and Configuring a Printer

Operating and Troubleshooting Printers

Scanners

Installing and Using a Scanner

Module 6: Networking

Network Concepts

What is a Network?

Network Components

Network Topologies

The OSI Model

IEEE 802 Standards

Network Devices

Network Transport Protocols

Implementing a LAN Server and Peer-to-Peer Networks

Network Components

Implementing a LAN

Network Troubleshooting Basics

WAN and Internet Connectivity

Wide Area Networks and the Internet

Accessing the Internet

Cellular Devices

Voice-over-IP

Module 7: PC Support Industry

PC Support Industry

IT Technicians

Remote Support

Depot Technicians

Problem Management

Quality Assurance

Module 8: Configuring and Troubleshooting the OS

Using the Command Prompt

Command Prompt and Text Editors

Navigating Directories at the Command Prompt

File Management using a Command Prompt

System Management Tools

Options for Deploying Windows

Microsoft Management Console

Windows Optimisation Tools

Remote Utilities

Windows Registry

System Recovery

Windows Troubleshooting

System Restore

Emergency Repair

Data Backup

Module 9: Network Support

Connectivity and Client Options

TCP/IP

Configuring Network Properties

Configuring Wireless Connections

Configuring Client Options

Sharing Resources

Local and Domain User Accounts

Creating User Accounts

Planning and Implementing Groups

Setting Share Permissions

NTFS Folder and File Permissions

Encrypting Files and Folders

Auditing

Internet Standards and Applications

Overview of the Internet

Development of the Internet

Internet Services

The World Wide Web

Electronic Mail (Email)

Newsgroups (Usenet)

File Transfer Protocol (FTP)

Telnet

Instant Messaging

Virtual Private Networks

Domain Names

Uniform Resource Indicator

Internet Email Addresses

Configuring Internet Access

Accessing the Internet

Web Browser Security

Network Maintenance and Troubleshooting Troubleshooting Networks

Testing TCP/IP

Module 10: PC Maintenance and Troubleshooting

PC Maintenance

Electrical Circuits

Maintenance Toolkit

Hazards

Preventative Maintenance

Maintaining Display Devices

Maintaining Disk and Tape Drives

Cleaning Inside the Case

Power Problems

Installing and Removing Hardware

Disassembling a PC

Removing Peripheral Devices

Removing Storage Devices

Reassembling the PC

Adding and Removing Notebook Devices

BIOS, CMOS, and System Resources

BIOS and CMOS

BIOS/CMOS Setup Programs

System Resources

Plug-and-Play

Troubleshooting and Optimisation

Diagnostic Hardware and Software

Troubleshooting Upgrading, and Optimising Hardware

Maintaining Printers and Scanners

Dot Matrix Printers

Inkjet Printers

Laser Printers

Other Printer Types

Scanners

Installing, Maintaining, and Upgrading Printers and Scanners

Printer Troubleshooting

Configuring and Troubleshooting Scanners

How to achieve the CompTIA A+ certification

All delegates must pass the following two exams

CompTIA A+ 220-801 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking.

CompTIA A+ 220-802 covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating sy

• The Knowledge Academy Courseware Book
• CompTIA A+ 220-801 & 220-802 exam preperation
• Manual
• Certificate
• Experienced Instructor
• Refreshments

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