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ITIL® Version 5 Foundation Certification
Our ITIL® Version 5 Foundation Certification course is accredited by
Duration : 2 Days
Course Overview
Outline
FAQ's
Begin your IT service management journey with our ITIL® (Version 5) Foundation Training Course, delivered over two days of structured and immersive learning. Designed as the entry point to ITIL® (Version 5), this course introduces delegates to the core concepts, principles, and terminology needed to understand modern service and product management.
ITIL® (Version 5) builds on established best practice while reflecting today’s digital, data driven, and AI enabled environments. This course enables professionals to understand how organisations create value through services and products by applying the ITIL® Value System, governance principles, and continual improvement practices.
On completion, delegates will gain the foundational knowledge required to progress further within the ITIL® (Version 5) certification pathway. This includes advanced modules focused on product management, transformation, strategy, and professional practice. The course supports both individual career development and organisational capability building.
Module 1: Key ITIL Terms and Definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
- Key Concepts of Value Streams Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
- Introduction to Artificial Intelligence
- ITIL AI Governance
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Ways to take this course
Classroom Training
Face-to-face sessions led by expert instructors, fostering interactive learning experiences and collaboration among delegates.
Online Instructor-Led Training
Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
On-Site Training
Customised courses delivered at your location, tailored to your specific needs and scheduling preferences.
ITIL® Version 5 Foundation Certification Calender
Worldwide Learning Experience
These courses cater to learners worldwide, offering flexible options to fit your schedule and location.
Learning Path Towards Success
Explore
Dive into our comprehensive courses to find the best fit for your career goals.
Study
Avail our high-quality learning resources to scale up your career.
Practice
Gain hands-on experience through practical exercises, assignments and case studies.
Succeed
Achieve the skill set to attain a competitive edge in the job market.
Frequently Asked Questions
What is the ITIL Version 5 Foundation Course?
The ITIL Version 5 Foundation Course introduces the essential concepts, terminology, and principles of IT service management, focusing on value creation, service delivery, governance, and continual improvement within modern digital and organisational environments.
Who should take the ITIL Version 5 Foundation Course?
This course is designed for IT Professionals, Service Managers, Product Teams, Business Stakeholders, and individuals involved in service delivery, transformation, or operational improvement who require a structured understanding of service management best practice.
Do I need prior ITIL knowledge to attend this course?
No previous ITIL knowledge is required. The ITIL Version 5 Foundation Course is suitable for beginners and professionals new to IT service management, providing a clear introduction to the framework and its core principles.
How is ITIL Version 5 Foundation different from ITIL 4 Foundation?
ITIL Version 5 Foundation builds on ITIL 4 by strengthening focus on product management, service experience, governance, and organisational transformation, reflecting evolving digital operating models and the increasing need for integrated service and product thinking.
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