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ITIL® Version 5 Foundation Bridge Training
Duration : 1 Days
Course Overview
Outline
FAQ'sAdvance your service management knowledge with our ITIL® (Version 5) Foundation Bridge Training Course, delivered in one intensive day of structured learning. Designed specifically for professionals who already hold ITIL 4 Foundation certification, this course focuses on the key updates, enhancements, and structural refinements introduced in ITIL® (Version 5).
ITIL® (Version 5) strengthens the integration between service management, product management, governance, and organisational transformation. The Bridge course enables delegates to understand the expanded ITIL Value System, deeper lifecycle alignment, enhanced value stream thinking, and the integration of Artificial Intelligence within service management frameworks.
On completion, delegates will gain the updated knowledge required to align with ITIL® (Version 5) and confidently sit the ITIL® (Version 5) Foundation Bridge examination. This course supports professionals seeking to remain current, competitive, and aligned with evolving digital operating models.
The ITIL® (Version 5) Foundation Bridge Training has been launched on 26th February 2026. For more information about the course and join the next available batch, please contact us.
Here is the launch schedule for ITIL® (Version 5) courses:
1) ITIL® Foundation: 12 February 2026
2) ITIL® Version 5 Foundation Bridge: 26 February 2026
3) ITIL® Product, ITIL® Service, ITIL® Experience: 12 March 2026
4) ITIL® Strategy: 9 April 2026
5) ITIL® Transformation: 9 April 2026
6) ITIL® Managing Professional (MP Transition): 14 May 2026
ITIL® Version 5 Foundation Bridge Certification Course Outline
Module 1: Key Concepts of Digital Product and Service Management
- Product and Service Management
- Service Offering
- Value Co-Creation
Module 2: Service Relationships
- Organisations
- Providers, Consumers, and Vendors
- Roles in Managing, Delivering, and Consuming Services
- Service Consumer Roles
- Consumer Roles Example
- Service Relationship Model
- Types of Service Relationships: Basic, Cooperative, and Collaborative
- Service Journey (1/2)
- Service Journey (2/2)
- Service Quality and Service Level
- Service Level Metrics (1/2)
- Service Level Metrics (2/2)
- Service Level Agreements
Module 3: ITIL Value System (ITIL VS)
- Components of the ITIL Value System
- Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
- ITIL Value System and its Purpose
Module 4: Governance
- Governing Bodies and Governance
- Governance of Digital Technology
Module 5: ITIL Guiding Principles
- What is an ITIL Guiding Principle?
- Recap of the ITIL Guiding Principles
- Using Automation and AI
- Principles Interaction
Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices
- Introduction to ITIL Product and Service Lifecycle
- Purpose of the ITIL Product and Service Lifecycle Management Activities
- Value Chain
- Management Practices
Module 7: Value streams
- Key Concepts of Value Stream Mapping and Management
- Purpose of Value Stream Mapping and Management
Module 8: Continual improvement
- ITIL Continual Improvement Model
- List the Steps of the ITIL Continual Improvement Model
- Understand the Steps of the ITIL Continual Improvement Model
- Describe Continual Improvement within the ITIL Value System and its Role in the Organisation
Module 9: Four Dimensions of Product and Service Management and AI
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal Factors and External Factors
- Introduction to AI
- ITIL AI Governance
Module 10: ITIL and other Frameworks Integration
- ITIL and DevOps
- ITIL and PRINCE2
Ways to take this course
Classroom Training
Face-to-face sessions led by expert instructors, fostering interactive learning experiences and collaboration among delegates.
Online Instructor-Led Training
Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
On-Site Training
Customised courses delivered at your location, tailored to your specific needs and scheduling preferences.
ITIL® Version 5 Foundation Bridge Training Calender
No virtual schedules available.
No classroom schedules available.
Worldwide Learning Experience
These courses cater to learners worldwide, offering flexible options to fit your schedule and location.
Learning Path Towards Success
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Avail our high-quality learning resources to scale up your career.
Practice
Gain hands-on experience through practical exercises, assignments and case studies.
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Achieve the skill set to attain a competitive edge in the job market.
Frequently Asked Questions
What is the ITIL Version 5 Foundation Bridge Course?
The ITIL Version 5 Foundation Bridge Course enables ITIL 4 Foundation certified professionals to upgrade their knowledge and certification to ITIL® (Version 5) by covering structural updates, governance enhancements, and expanded lifecycle integration.
Who should take the ITIL Version 5 Foundation Bridge Course?
This course is designed for professionals who already hold ITIL 4 Foundation certification and want to align with the latest ITIL® (Version 5) framework and certification pathway.
Do I need ITIL 4 Foundation to attend this course?
Yes. A valid ITIL 4 Foundation certification is required to attend the Bridge course and sit the ITIL® (Version 5) Foundation Bridge examination.
How is the Bridge course different from the full Foundation course?
The Bridge course focuses only on the differences and updates between ITIL 4 and ITIL® (Version 5), delivered in a condensed one-day format for previously certified professionals.
What topics are covered in the Bridge course?
The course covers framework updates, enhanced governance, value system refinements, lifecycle integration, AI governance concepts, and exam-focused revision.
How long is the ITIL Version 5 Foundation Bridge Course?
The course is delivered in one day through an intensive instructor-led format focused on rapid knowledge transition and exam readiness.
What comes after ITIL® (Version 5) Foundation Bridge?
After upgrading to ITIL® (Version 5), professionals can progress to advanced modules such as Product, Service, Experience, Strategy, Transformation, and Managing Professional pathways.
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