ITIL – An Emerging Management Technique

ITIL stands for Information Technology Infrastructure Library. ITIL is a modern approach to aiding IT service management all over the world. It provides a specific strategy for planning, delivering and supporting IT in the business. ITIL encourages the alignment of IT service management with business strategies to meet all its needs for the successful completion of business processes. It renders proper guidelines to organisations on the procedures and formulation of new IT-aided business procedures that help to grow and develop the business. ITIL delivers a professional approach to the management of IT services that helps the organisation deliver its best and continuous service to the customers to meet the core business goal of all business organisations.  

The ITIL lifecycle begins with identifying the customer needs, followed by the proper design of strategy and implementation of the strategy into the firm's operation cycle. Continuous inspection methods and analysing improvement possibilities are essential for the success of ITIL in a business group. ITIL offers a wide range of benefits and advantages for the growth of business. This includes improved IT services, reduced IT expenses and other dependent costs, more customer satisfaction with the implementation of a professional approach to business, and improved production and management skills, thereby improving production efficient management of time and resources, which helps to reduce wastage of both, which leads to an increase in profit.  

ITIL has been followed by many organisations around the globe, including NASA, HSBC bank, IBM, HP, etc. ITIL offers a quality service through various service providers. The increased demand for ITIL creates a huge opportunity for the growing IT aspirants. Many institutions and IT service groups offer ITIL training with a worldwide approved ITIL certification. Accredited Training Organisations, or ATOs, are the only approved ITIL training providers with licensed examination centres. Only ATOs and their associative centres have a license to provide training courses incorporating official trademarks, brands and copyright materials. All these ATOs are fully accredited by the examination centres. The accreditation is given only after a thorough inspection of all its management systems, trainers and course materials. Organisations providing ITIL training without accreditation will be treated as a violation of Intellectual Property law.  

ITIL learning includes various levels of the program. The program includes ITIL Foundation level, Intermediate Level, Managing Across the Lifecycle, Expert level and finally, Master Qualification. ITIL Foundation is an entry-level program which provides candidates with a general awareness of basic terminologies, concepts, and key elements used in the ITIL development cycle. Successful completion of the training program helps candidates gain an overview and basic know-how about ITIL. The completion also grants the qualification for the next level of study in the ITIL program. ITIL program is suitable for all IT aspirants with basic computer knowledge and good skill-acquiring capability. Candidates with ITIL certification can step into the doorsteps of any IT Service Company to get a prestigious job, and a timely updating nature can lead the individual to higher positions within the organisation. Now, it’s time to move on to the path of ITIL as a career.