ITIL Service Lifecycle Service Strategy Training

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Course Date Venue Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 12/11/2018 Manchester 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 07/05/2019 London 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 22/07/2019 London 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 07/10/2019 London 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 18/02/2019 Manchester 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 29/07/2019 Manchester 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 21/10/2019 Manchester 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 25/02/2019 Birmingham 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 08/07/2019 Birmingham 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 28/01/2019 London 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 04/11/2019 Birmingham 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 15/10/2018 Birmingham 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 08/10/2018 London 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 27/12/2018 London 3 days

£829

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ITIL® Service Lifecycle - Service Strategy 14/11/2018 Virtual 3 days

£895

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ITIL® Service Lifecycle - Service Strategy 12/12/2018 Virtual 3 days

£895

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ITIL® Service Lifecycle - Service Strategy 10/10/2018 Virtual 3 days

£895

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ITIL® Service Lifecycle - Service Strategy 25/11/2019 Bristol 3 days

£2089

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ITIL® Service Lifecycle - Service Strategy 11/02/2019 Bristol 3 days

£2089

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ITIL® Service Lifecycle - Service Strategy 19/11/2018 Leeds 3 days

£2089

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  • Can you confirm your course is accredited?

    Yes, we are pleased to say that our course and all of its materials have been fully accredited by PeopleCert

  • Do I have to buy my own course materials?

    After payment has been made you will be provided with your own courseware folder, refreshments, official examination and official certificate. Please note that delegates are advised to purchase and read the following publication in advance of the course ISBN 9780113313044

  • How much are the exams?

    We are happy to say that your ITIL examination is included in the overall course cost. All subsequent exam re-takes are subject to an additional fee

  • Do I need to study before attending the course?

    Yes, as a pre-requisite, we advise that you should purchase and read the following publication in advance of the course ISBN 9780113313044

  • When do I get confirmation of the course that I booked?

    As soon as payment has been made and received may it be over the phone or via our online booking system, an email will be despatched detailing the course location, pre-course work, course agenda and payment receipt. Please keep this email for your own records

  • I've had homework on other training courses but is there homework for this course?

    There will be work that requires completion each evening and will be set by the instructor at the end of each day.

  • What are the course hours?

    The daily hours are on average 09:00 to 17:00. We would like for you to arrive at approximately 08:45. The instructor will discuss the remaining days upon your arrival on the first day.

  • To BOOK please choose the COURSE DATES tab on the left to book your ITIL® course

ITIL® Service Lifecycle - Service Strategy 3 day course covers the following topics:

Introduction

This intense PeopleCert accredited 3 day ITIL® Service Lifecycle - Service Strategy (SS) training course is a follow-up course from the ITIL® Foundation course. Delegates will be able to further their knowledge and skills to create and develop strategic assessments within the IT service lifecycle. This course will include the materials to enable individuals to manage and monitor projects by creating strategic assessments and service strategy principles.

After completing this course, candidates will be able to further their knowledge to gain an ITIL® Expert Qualification.

Prerequisites

In order to attend this course, delegates must:

  • Have read 'An Introductory Overview of ITIL® V3'
  • Completed the course ‘ITIL® Foundation’ in IT Service Management
  • Be familiar with IT terminology
  • Understand the Service Strategy Management context
  • Completed Key Element Guide Service Transition pre-course work
  • Completed Key Element Guide Service Operation pre-course work

Pre-Course Reading Material

  • Have read 'An Introductory Overview of ITIL® V3'
  • Read from Service Transition books
  • Read from Service Strategy books

Who should attend this course?

  • Programme Director
  • Executives
  • Capacity Managers
  • Availability Managers
  • Service Level Managers
  • Business Continuity Managers
  • Service Portfolio Manager
  • Anyone who want to gain ITIL qualifications

Learning Outcomes

After completing this course, delegate will be able to:

  • Have an in-depth knowledge on Service Strategy (SS)
  • Have knowledge on Business Relationship Management
  • Gain the skills to enhance the IT service lifecycle
  • Have the skills on how to enhance the customer needs experience

Course Structure

This 3 days course will be divided into a two-part structure.

  • In the first 2 days will cover the essential materials needed to understand ITIL®,
  • The remaining 1 day will cover the essential materials needed to take the ITIL® Service Lifecycle - Service Strategy exam.

Course Outline

This course will include the following topics:

  • Introduction to ITIL® Service Lifecycle - Service Strategy (SS)
  • Features of ITIL® Service Lifecycle
  • Features of Service Strategy (SS)
  • Key Concepts
  • Terminology of ITIL®
  • Definitions
  • IT Service Management (ITSM)
  • ITSM lifecycle stage
  • International Service Management Standard
  • IT Service Management
  • Strategy Management
  • IT Services
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Relationship Management
  • Service Strategy (SS)
  • Service Strategy Principles
  • Services Spaces
  • Market Spaces
  • Strategic Assessments
  • Managing Demand
  • Service Lifecycle
  • Decision-Making skills
  • Services Economic Life
  • Costs and Risks
  • IT Service Lifecycle
  • Overview

ITIL® Service Lifecycle - Service Strategy exam consists of:

  • Knowledge of ITIL®
  • Complex multiple choice examination
  • ITIL methodology
  • 8 questions
  • 1 hour
  • Pass mark – 28 /40
  • ITIL® Course Manual
  • ITIL® Certificates
  • ITIL® Experienced instructors
  • Refreshments
  • Pre-course ITIL® material provided before attendance
  • ITIL® Capability Service Offerings & Agreements exam
  • Official PeopleCert certificate

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